Terms & conditions
These terms apply to contracts between iFactory3D GmbH (3d-now.de) and customers for 3D printing, file editing and related services.
1. Provider
iFactory3D GmbH
Wanheimer Straße 43
40472 Düsseldorf
Germany
Handelsregister: 91276 · Registergericht: Düsseldorf
USt-IdNr.: DE335027120
E-Mail: build@ifactory3d.com
2. Scope of services
We manufacture parts based on your digital files or, where ordered, create or optimise files for printing. Production depends on material, geometry, quantity and current capacity. Quotes and package prices are based on the information and files you provide.
3. Customer obligations and IP
You confirm that you hold all rights needed to have the model printed or edited, and that the order does not infringe third-party rights or applicable law. You remain responsible for the fitness of the design for your intended use unless we expressly agreed a different scope (e.g. engineering review).
4. Prices, VAT and payment
Prices are shown in the shop or quote. Student packages are typically shown including 19% VAT. Business and private custom quotes may be shown plus VAT as indicated in the quote flow. Payment is due according to the selected method (e.g. Shopify checkout or invoice terms stated in the offer).
5. Production and delivery
Lead times are estimates until the file and order details are confirmed. Shipping uses carriers such as DHL or FedEx where available. Risk of accidental loss passes according to statutory rules for shipping contracts. Pickup in Düsseldorf may be offered when agreed.
6. Print quality and defects
Additive manufacturing can show layer lines, slight dimensional variance and material-typical properties. We print with care and use expert review where ordered. Statutory warranty rights for consumers remain unaffected. Please report obvious defects promptly after receipt.
7. Withdrawal
Information on the right of withdrawal (and exceptions for made-to-order prints) is provided on the Withdrawal page.
8. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For slight negligence we are liable only for breach of essential contractual duties, limited to foreseeable typical damage. Otherwise liability is excluded to the extent permitted by law.
9. Final provisions
German law applies. If you are a consumer, mandatory protections of your country of residence remain available. The place of performance and jurisdiction for merchants is Düsseldorf, unless mandatory law provides otherwise. If a clause is invalid, the remaining terms stay in force.
Last update: August 2026.